- #SALESFORCE EINSTEIN PLATFORM HOW TO#
- #SALESFORCE EINSTEIN PLATFORM PLUS#
- #SALESFORCE EINSTEIN PLATFORM FREE#
Under that Lightning Component, the user will see another Lightning Component showing recommendations on how to engage with this customer (e.g., engage with empathy and offer a discount or extension on payment).
By clicking on the customer records that have the higher scores, the Salesforce user will then see a Lightning Component embedded onto the record with the predicted score, as well as reasons showing why the score is what it is (e.g., customer’s business has slowed due to a pandemic). The higher the score (in this case), the higher the likelihood the customer will pay late. This score shows the likelihood of whether a customer will pay late or not.
The finance department will be able to see a list of their customers, with a prediction score created by Einstein Prediction Builder as a field in that list. Predicting the likelihood of projects being completed on time and how to make sure resources are working on the right ones.Predicting the likelihood of a candidate being a good fit for a role and best steps to move forward.Predicting when customers might churn and how to prevent it from happening.Predicting medical appointment no-shows and allocating resources accordingly.Predicting customers who will pay late and engaging with empathy accordingly.Here are some examples of how businesses have created intelligent apps, leveraging Einstein Prediction Builder and Einstein Next Best Action to solve common challenges. Let’s put this into the context of your business Both of these products are built into the Salesforce Platform, leveraging Lightning Components, Flow, and more so you can embed the predictions and recommendations easily into custom workflows. With Einstein Next Best Action, you can deliver optimal recommendations by using strictly business rules, or combining them with insights or predictions created from products like Einstein Prediction Builder. With Einstein Prediction Builder, you can build predictions on any custom object. Now, you can combine these two products with the rest of the Salesforce Platform to build intelligent apps with ease.
#SALESFORCE EINSTEIN PLATFORM FREE#
Additionally, Einstein Prediction Builder allows you to enable one free prediction for EE and above orgs, and Einstein Next Best Action allows up to 5,000 requests per org per month, regardless of the edition.
#SALESFORCE EINSTEIN PLATFORM PLUS#
However, users want not only their experiences personalized and streamlined but also to be intelligently guided throughout their workflows, reducing their own human error and supercharging their productivity.Īs of July 21, Einstein Prediction Builder (up to 10 enabled predictions) and Einstein Next Best Action (unlimited requests) are now included in Lightning Platform Plus SKU, at no extra cost. As Salesforce Admins, building apps and custom workflows for your Salesforce users is like second nature, and it’s fun! We’ve seen so many super cool apps that leverage Lightning App Builder, Process Builder, Quick Actions, Lightning Components, and more to personalize the user experience and make it much more streamlined.
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